Perspectives on where our world is heading from a vantage point in Denver, Colorado.
14 August 2013
Telephone Etiquette For Businesses
It is never acceptable in a business call to someone for any purpose to begin the conversation by saying: "Please hold while we connect you . . . ". I always immediately hang up if I receive such a call. If you care enough to call me, you should care enough to have a real person on the line when I pick up the phone.