14 August 2013

Telephone Etiquette For Businesses

It is never acceptable in a business call to someone for any purpose to begin the conversation by saying: "Please hold while we connect you . . . ".  I always immediately hang up if I receive such a call.  If you care enough to call me, you should care enough to have a real person on the line when I pick up the phone.

1 comment:

Dave Barnes said...

Grump this morning?